FAQ
Read the most frequently asked questions and their answers.
Distribution
As we don't sell our products directly, but through our retail partners, you will not find a shopping function on our website. You can find your nearest XLC dealer via our Store Locator.
As we do not sell directly to end customers, we cannot provide any pricing information. The right people to contact are our retail partners. You can find your nearest XLC dealer using our Store Locator.
Unfortunately, we are unable to provide any information on the availability or delivery time of the product you are looking for. Please contact your nearest XLC dealer.
You can find information on all common spare parts on our website. If you need spare parts that you can’t find on our website, you should contact your local XLC dealer. They are also responsible for the distribution of XLC spare parts.
Cross-brand compatibility solutions are available for some parts. Special parts can also be sourced but may take longer. Your local XLC dealer will be happy to assist you.
Warranty
The original seller, as your contractual partner, is always the right person to contact to make a claim under the statutory liability for material defects. Therefore, you can of course complain about the product within the statutory warranty period of 2 years through your dealer.
We ask for your understanding that we generally have to keep a low profile when it comes to remote diagnosis of safety-related products. Many of our products require basic knowledge of bicycle mechatronics for installation, maintenance or repair. For this reason, we recommend that you contact your dealer who will be able to advise you on how to proceed.
Find a dealer
To find your nearest dealer, use our Store Locator.
Become a dealer
If you are interested in selling XLC products in your shop, our specialised wholesalers will be happy to receive your enquiry. Please contact the wholesaler for the country in which you sell products:
More questions?
Send us your question via our contact form. Our team will get back to you as soon as possible!
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