DISTRIBUTION
Where is the shopping basket on your Website?
Where is the shopping basket on your Website?
As we don't sell our products directly, but through our retail partners, you will not find a shopping function on our website. You can find your nearest XLC dealer via our Store Locator.
Why can't I find any proce on the Website?
Why can't I find any proce on the Website?
We don't sell directly to end customers. Therefore we can't provide any pricing information.Please contact our retail partners if you have any questions regarding pricing. To find your nearest XLC dealer, use our Store Locator.
When will the product I'm looking for available?
When will the product I'm looking for available?
Unfortunately, we are unable to provide any information on the availability or delivery time of the product you are looking for. Please contact your nearest XLC dealer.
Where can I find spare parts?
Where can I find spare parts?
You can find information on all common spare parts on our website. If you need spare parts that you can’t find on our website, you should contact your local XLC dealer. They are also responsible for the distribution of XLC spare parts.
Cross-brand compatibility solutions are available for some parts. Special parts can also be sourced but may take longer. Your local XLC dealer will be happy to assist you.
WARRANTY
My XLC product is broken, what can I do?
My XLC product is broken, what can I do?
The original seller, as your contractual partner, is always the right person to contact to claim the statutory liability for material defects.You can, of course, make a claim through your retailer within the statutory warranty period of 2 years.
My XLC product is not working as it should, who can help me?
My XLC product is not working as it should, who can help me?
We ask for your understanding that we generally have to keep a low profile when it comes to remote diagnosis of products. Many of our products require basic knowledge of bicycle mechatronics for installation, maintenance or repair. For this reason, we recommend that you contact your dealer who will be able to advise you on how to proceed.
FIND A DEALER
Where can I find the nearest dealer?
Where can I find the nearest dealer?
To find your nearest dealer, use our Store Locator.
BECOME A DEALER
How do I become an XLC dealer?
How do I become an XLC dealer?
If you are interested in selling XLC products in your shop, our specialised wholesalers will be happy to receive your enquiry. Please contact the wholesaler for the country in which you sell products: